Shipping & Returns
Shipping &
Returns
Some items do not qualify for free shipping depending on the weight
Shipping Info
All orders made Monday thru Thursday will be shipped out next business day and
usually in 24 hours or less.
All orders made on Friday will be shipped out Monday or if government holiday
next business day.
All orders made on Saturday or Sunday will be shipped out first thing Tuesday
morning.
Pre-Sale/Pre-Orders
Regarding Pre-sale/Pre-order Atomizers Of Any Kind : No cancelations or refunds
will be made after purchase unless product arrives DOA for any
atomizers(includes all tanks, rba, rda, cartomizers or any other type of
atomizer unit)
Regarding Presale/Pre-order of Batteries: No cancelations or refunds will be
made after purchase unless product is defective or you are within the 30 day
guarantee as stated below under battery waranty section.
If you have other items in your order included with a presale item they will not
be shipped until presale item is in stock, requests to ship can be made only if
customer pays for extra shipping to ship those other items.
Presale release date is expected date only and if supplier is late with shipment
the order will go out when shipment received.
By purchasing a presale item you agree to above terms and will not be able to
cancel order or be eligible for a refund.
Returns Policy
You may return most new, unopened items within 24 hours of delivery for store
credit or exact replacement of product only if you received a defective, DOA or
incorrect product. We will pay the return shipping costs if the return is a
result of our error (you received an incorrect or DOA item).
If your product is defective, you may be able to return it for an exchange.
Items that show signs of wear or use may not be returned. Atomizers of any type,
Cartomizers, and discounted items may not be returned unless Dead On Arrival
(DOA) and customer must notify us of DOA hardware within 24 hrs of receiving
shipment to qualify for exchange. E-Liquid cannot be returned or exchanged.
Shipping charges are not refunded unless product is being returned due to our
error.
Returns are handled on a case-by-case basis and authorized at our discretion.
Non-defective returns are subject to a 20% restocking fee.
How To Start Return Process
If you need to return an item, simply click the Contact(s) button, We will
notify you via e-mail once we've received the above return request.
After we receive your return request we will let you know what we need you to
do.
If applicable we will contact you and provide you a shipping address to return
the item.
DOA Only Warranty for Any Type of Atomizer
All atomizers, cartomizers, and items on sale, clearance, or otherwise purchased
at a reduced price such as with a coupon code come with a DOA (Dead On Arrival)
Warrantly ONLY. This means that the product will only be replaced if it is found
to be defective when it arrives to the customer. All DOA Warrantied items must
be inspected and tested by the customer upon receipt and the customer must
notify us within 24 hours of the time stamped delivery if a product is found to
be defective. Replacements, Refunds, or Store Credits will not be given if we
are not notified immediately. We will not be responsible for and will not
replace or refund items that were destroyed or damaged due to user error,
modification, or mishandling.
No Warranty on E-Liquid
All E-Liquid orders are custom filled during the order fulfillment process.
Therefore, once your E-Liquid order has been filled, the purchase is complete
and cannot be returned or refunded even if it has not been shipped from our
facility or received the customer. Also, due to the consumable nature of these
products and the inability to reuse or resell once they have left our facility,
returns or refunds are not allowed for any type of eliquid ordered.
30 Day Replacement Warranty for Batteries, Chargers, and Mod
Devices Only
If product failure or defect occurs within 30 days of product being delivered to
the shipping address on the order, the customer should fill out a return request
on our website as noted under second paragraph "How To Start Returns Process".
If return request or other notification is not received within 30 days, customer
will not qualify for product replacement regardless of when product failed or
was found to be defective. In order to qualify for product replacement customer
may also be required to return the defective product at their own expense before
the replacement is shipped out. Once we receive the product and it is determined
to have failed or is defective, a replacement will be sent out at our expense or
a store credit for the full purchase price of the product will be applied to the
customer's account if preferred by customer or if product is no longer in stock
or otherwise available. We will not be responsible for and will not replace or
refund items that were destroyed or damaged due to user error, modification, or
mishandling.
Incorrect Orders
Wechange Vape Inc is not responsible for orders that are placed incorrectly. We
reserve the right to refuse returns or exchanges of products on orders that were
filled and shipped correctly. If you have questions or are unsure regarding a
product or it's function or compatibility please contact us before placing your
order. We are more than willing to provide further product description, clear up
any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then
you must notify us within 24 hours of receipt of the package. We will certainly
fix any mistakes that we have made, but we must be notified in a timely manner.
International Orders
Due to the cost of shipping for international packages we are unable to offer
the same warranty for our customers who have their packages shipped outside of
the US. All products included in International orders have a DOA warranty only
and will be handled on a case by case basis. However, product will not be
replaced. Instead, the customer will receive a store credit for any products
determined to be DOA.
Free Shipping Offers
Free shipping offers only apply to the continental United States
Other Warranties
All other warranties and exchanges will be handled on a case by case basis and
are subject to our determination. To the fullest extent permissible pursuant to
applicable law, Wechange Vape Inc. disclaims all warranties, express or implied,
including, but not limited to, implied warranties of merchantability and fitness
for a particular purpose and non-infringement. Wechange Vape Inc. does not
represent or warrant that the functions contained in the site will be
uninterrupted or error-free, that the defects will be corrected, or that this
site or the server that makes the site available are free of viruses or other
harmful components.Wechange Vape Inc. does not make any warrantees or
representations regarding the use of the materials in this site in terms of
their correctness, accuracy, adequacy, usefulness, timeliness, reliability or
otherwise. Some states do not permit limitations or exclusions on warranties, so
the above limitations may not apply to you.